Extra Help for Families

  1. What We Offer
  2. Extra Benefits
  4. Extra Help for Families
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24-Hour Nurse Help Line

You can talk to a nurse about your health concerns 24 hours a day, 7 days a week. Just call Texas Children’s Health Plan’s Nurse Help Line toll-free at 1-800-686-3831. Be ready to give your name, member ID number, and your symptoms. Texas Children’s Health Plan’s Nurse Help Line nurses...

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Free Transportation Help

Do you need help getting to your doctor’s appointment, the pharmacy, or a Texas Children’s Health Plan class? We can help at no cost to your family! If you need a ride to the doctor, a pharmacy, or a Texas Children’s Health Plan class but Medicaid Transportation Management (MTM) can’t help...

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Dental Health Services

Good overall health starts with good dental health. Adult members age 21 years and older who are not eligible for EPSDT services are automatically enrolled in dental benefits, which include 2 routine exams and 2 cleanings every year, X-rays, fillings, and emergency exams. How do I claim my...

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Respite Care Services

Texas Children’s Health Plan understands that caring for a special needs child can be challenging. To relieve unpaid primary caregivers, we offer 24 hours of in-home respite services per year as an extension of home and community-based services. How do I claim my extra benefit? To request...

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Parent Training Class

Texas Children’s Health Plan understands that caring for a special needs child can be challenging. Our parent training classes can help you understand your child’s needs while providing you with a valuable support system. Texas Children’s Health Plan educators offer parent training classes...

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Behavioral Health Parenting Class

Texas Children’s Health Plan understands the challenges of parenting a child with behavioral health needs. A behavioral health parenting class can help your family navigate these challenges. Once you complete a parenting class in your community, you’ll get a $25 reward card! How do I claim...

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Asthma Refill Reward Card

Take steps to manage your child’s asthma symptoms. Refill your child’s asthma prescription for 3 months in a row and get a $25 reward card!  How do I claim my extra benefit? Refill your child’s asthma medication prescription(s) for 3 months in a row and get a $25 reward card. Available...

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Psychiatric Post Hospitalization Reward Card

Get a $25 reward card when you bring your child to a behavioral health provider within 7 days of release from a psychiatric hospital. How do I claim my extra benefit? You will get a postcard in the mail after your child leaves the hospital. Fill out the tear-off portion of the postcard and...

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Behavioral Health Refill Reward Card

Take steps to manage your child’s behavioral health needs. Refill your child’s behavioral health prescription every month for 3 months in a row and get a $25 reward card! How do I claim my extra benefit? Refill your child’s behavioral health medication prescription(s) for 3 months in a row...

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